ICEI facility management division

Facility management is the integrated management of all support services for a company's primary activities.
All the services provided are carried out in accordance with the levels set in the service level agreement according to the agreed objectives. Through a key performance indicator (KPI) model, the facility management company undertakes to guarantee the customer the achievement of the objectives on which it is measured and to ensure control of compliance with service levels, both by monitoring activities through the system IT management, both by carrying out random inspections on the interventions performed.
The advantages that derive from an integrated management of services can be traced back to:
  • to the transfer of responsibilities to the partner with the maintenance of control of the activities
  • obtaining services constantly in line with the company's needs and current regulations
  • the optimization of costs, the transformation of these fixed costs (e.g. personnel) into variable costs (e.g. rent)
  • to greater purchasing power by partners for products and services that are an integral part of their business
  • the reduction of management costs due to the presence of a single interlocutor
  • the possibility of varying the performance and related costs in a short time according to the needs of the company
Operating in the management of services, according to the principles of modern facility management, for the customer means: concentration of resources on their core business; optimization of plant and infrastructure management costs; rationalization of processes and cost optimization; implementation of rational energy management and consumption containment programs.
Global service: services to people, the building, the space.
Facility management in the global service offer is divided into services for people, the building and space but with complete attention also to the specific needs of general trading for various needs.
The services dedicated to users of a building belong to the first category: from the call center to reception and security, from catering to the canteen and laundry; from the management of car fleets, to the post office and archives and to all environmental cleaning and hygiene services, from green maintenance to waste management. The building services, on the other hand, include the maintenance of the building and the technological systems. Finally, the design, internal logistics and furnishing systems are part of the space services.
Resources and technology are the real strengths that ICEI offers to its customers. To operate at 360 degrees and provide adequate management, operation and maintenance services for factories and buildings, you need trained men, adequate means and cutting-edge technology.